TOTAL QUALITY, CULTURE CHANGE and FACILITATION


Business Planning


The process of business planning is outlined in the diagram below with each of the main stages then described with text and diagrams.





















THE VISION


•Sets out the broad vision of the future for the organisation

•Provides a sense of direction

•The organisation as seen by others in the future

•What the organisation will look like and why it exists















THE MISSION


•Describes how the organisation will be working

•Indicates the organisation culture

•Describes HOW it will reach the VISION















THE GOALS OR AIMS


•Set out the broad aim(s) for the coming year(s) as a step on the road to the VISION

•These should be high level and easily measurable objectives or targets

•They are clear and easily understood by all participants and stakeholders

•They represent the broad targets for each year


















CRITICAL SUCCESS FACTORS


•The absolute minimum criteria for continuing next year

•Failure to meet the CSF should lead to closure of the organisation

•They are a broad measure of the minimum acceptable

















OBJECTIVES


•Specific targets for the coming year

•Should be measurable

•Should relate the AIMS for the year to the functional elements of the organisation (ie. Should take a broad aim such as improving profits and turn it into specific objectives for (say) the marketing section)

•The organisation should not necessarily expect to meet every objective

•The objectives represent broad TARGETS for the key functions of the organisation

















STRATEGIES


•Sets down in broad terms HOW each OBJECTIVE will be met

•Sets down HOW the Critical Success Factors will be met

•The methods to be used

•One strategy may resolve more than one objective

•RISKS and mitigation for those risks should be determined at this stage for each strategy




















PLANS , RESOURCES, MEASURES and TARGETS


•Best derived together in tabular format: they put detail into each strategy





















ROLES, COMMUNICATIONS AND REPORTING


    •The skills requirements leads to a definitions of ROLES

    •Once ROLES have been defined a COMMUNICATIONS diagram can be prepared