TOTAL QUALITY, CULTURE CHANGE and FACILITATION
Total Quality is based on common
sense. It offers a way forward to improve customer relations, staff
morale and quality of product. It is not easy to implement because it
requires a change in the traditional work culture, however, when
successfully implemented it can bring real cost benefits for very
limited additional investment cost. Each of the sections deals
with a different aspect of Total Quality. These Notes are a
litttle old now having been prepared alsmost 20 years ago, however,
there are still aspects that are relevant to todays business world.
Why
What
Way Forward
Facilitation
Business Planning
Practicalities