TOTAL QUALITY, CULTURE CHANGE and FACILITATION




Total Quality is based on common sense. It offers a way forward to improve customer relations, staff morale and quality of product. It is not easy to implement because it requires a change in the traditional work culture, however, when successfully implemented it can bring real cost benefits for very limited additional investment cost.  Each of the sections deals with a different aspect of Total Quality.  These Notes are a litttle old now having been prepared alsmost 20 years ago, however, there are still aspects that are relevant to todays business world.

Why
What
Way Forward
Facilitation
Business Planning
Practicalities